Who can I contact if I have a question?

If you have a question regarding a product or an order that you have placed, please call us toll free at (877) 455-TOYS Tues - SAT between 10:00 am - 6:00 pm Pacific Time.  If you are calling after hours, please feel free to leave a message and we will get back to you within 24 hours.

If you prefer to email, you may concerning products or customer service and we will help you as quickly as possible. We appreciate your comments and any suggestions to improve our site or your shopping experience. 

What is the return policy at Woopsiedaisy?

Here at the Woopsiedaisy Toy Shop, your satisfaction is important to us. We are proud of our products and want you to be completely satisfied. If your expectations are not met for any reason and you wish to return or exchange an unused item, you may mail it back within thirty (30) days of receipt.

• Items returned must be in new, unused condition in their original packaging with all accessories.
• Return the Packing List included with your shipment, confirm that it lists your name, correct address & daytime phone number. 

Please retain your postal and insurance receipts. Credit in the amount of the purchase price, excluding shipping and gift packaging charges, will be issued to the same credit card account as used in the original purchase. Please allow at least 21 business days from the date of return for the credit to be processed.

Ship Returns to:

Woopsiedaisy Returns
1262 Claret Road
Livermore, CA 94550

What if I don’t see exactly the item I am looking for on your website?  Do you have additional products in the store that can be purchased on-line.

Of course!  We are only able to display a fraction of the products we carry on our website.  If you don’t see exactly what you are looking for, just ask!  We will make every effort to help you find exactly what you had in mind.

Do you gift wrap?

Do we ever! And it’s free, you can’t beat that! Our gift wrap is striking and modern and is appropriate for any occasion.

We wrap your gift in either green or purple paper, and tie it with a satin ribbon printed with a Woopsiedaisy Toy Shop logo. The recipient will be delighted. Unfortunately, we are not able to gift package oversized or odd-sized items.

Will I be charged sales tax? 

In accordance with regulations of the State of California, applicable sales tax is automatically calculated based on order merchandise value for shipments to residents of California. Shipments to destinations other than California are not charged sales tax.

How will my purchase be shipped?

Click here to see our shipping information.